Shipping policy
Shipping Policy
Last Updated: August 1, 2026
At PawNest, we are committed to delivering your order safely and as quickly as possible. Please review our shipping policy below.
Order Processing
- Orders are processed within 1–3 business days.
- Orders are processed Monday through Friday (excluding holidays).
- Once your order has been processed, you will receive a confirmation email with tracking information.
Shipping Times
Estimated delivery times:
- 🇺🇸 United States: 7–12 business days
- 🇨🇦 Canada: 7–15 business days
- 🇬🇧 United Kingdom: 7–15 business days
- 🇦🇺 Australia: 8–15 business days
- 🌍 International: 10–20 business days
Please note that delivery times are estimates and may vary depending on customs clearance, carrier delays, weather conditions, or peak seasons.
Shipping Costs
We offer:
- ✅ Free Shipping on orders over $50
- Standard shipping rates are calculated at checkout based on your location.
Order Tracking
Once your order has shipped, you will receive an email containing your tracking number.
Please allow 24–72 hours for tracking information to become available.
Customs & Import Duties
International customers may be responsible for customs duties, taxes, or import fees charged by their local government.
These charges are the responsibility of the customer.
Incorrect Address
Please ensure your shipping address is correct before placing your order.
We are not responsible for packages delivered to an incorrect address provided by the customer.
Lost or Delayed Packages
If your package has not arrived within the estimated delivery period, please contact us and we will gladly investigate the issue with the shipping carrier.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery and include photos of the damaged item and packaging.
We will work to provide a replacement or refund where appropriate.
Contact Us
If you have any questions regarding shipping, please contact us:
Email: support@pawesthub.com.
We aim to respond within 24 hours on business days.